Thompson’s Hearth & Home / Issaquah, WA
“Find the right fireplace for your home with help from the people who sell and install it.” That line is the whole idea at this family-run Issaquah shop, where the folks who help you choose are the same in-house crew who come out to install it, and owners Guy and Nicole Thompson are often the ones walking you through it. They publish their prices, tell you plainly what they do and don’t do, and back it all with more than 40 burning displays and a serious Big Green Egg counter.
Company History
Guy Thompson has been working in the hearth industry since 1989, and since 2004 he and Nicole have owned and operated Thompson’s Hearth & Home as a true family business. They live just up I-90 in North Bend, and it shows: this is a shop built on Eastside neighbors and word of mouth. Over two decades they’ve built a licensed, bonded and insured in-house install team and become a Big Green Egg Platinum Dealer. The reputation came the honest way, too. Customers still talk about Guy fixing an insert he never sold rather than pushing a new one, and about the team firing up a generator in the store during power outages so they could keep helping callers.
Facilities & Showroom
Pull off I-90 onto NW Gilman Boulevard and you’ll find more than 50 models on display, with over 40 of them burning. That means you can compare real flames, real heat and real presence side by side instead of guessing from a brochure. Gas and wood fireplaces, inserts and freestanding stoves share the floor with a barbecue corner stocked with Big Green Eggs and more than 150 Eggcessories. Bring a few photos of your fireplace and the team will check the fit and put together a written estimate, often with Guy or Nicole weighing in personally. It’s the kind of place where you leave knowing exactly what will work in your home and why.
Some of our services include:
- Showroom design consultations with written estimates
- Fireplace fit checks from customer photos
- In-home assessments at no extra charge within the installation area
- Free fireplace measuring guide and online Hearth Pad Calculator
- Gas fireplace sales and installation
- Gas fireplace insert sales and installation
- Gas freestanding stove sales and installation
- Wood fireplace sales and installation (factory-built and masonry)
- Wood-burning insert sales and installation
- Wood freestanding stove sales and installation
- Installation by an in-house team (licensed, bonded and insured)
- Chimney liner installation for inserts (dual liners to the chimney top)
- Venting planning, including open-view and engineered venting
- Hearth protection, clearance and mantel clearance planning
- New gas line installation with pressure testing
- Electrical coordination through a licensed electrician
- Permit handling
- Arched fireplace fits and custom surrounds and shrouds
- Gas appliance service and troubleshooting for units they installed
- Ignition and pilot system troubleshooting
- Burner and control diagnostics
- Remote and thermostat troubleshooting
- Blower and wiring repairs
- Approved replacement parts
- Manufacturer warranty support coordination
- Minor service support for wood appliances they installed
- Outdoor kitchen planning (grills, carts, storage and countertops)
- Big Green Egg sales, setup and accessories
Product Summary
Every fireplace and stove on the floor was hand-picked by Guy and Nicole for performance, reliability and how well the manufacturer stands behind it. Gas fans can choose from fireplaces, inserts and freestanding stoves, including Kozy Heat inserts the shop trusts enough to build its install package around. Wood lovers get catalytic, non-catalytic and hybrid inserts, factory-built and masonry fireplaces, and classic Scandinavian stoves from Jøtul and Morsø. Out back, the barbecue side is just as serious: Big Green Egg cookers, nests and tables, a limited-edition Onyx EGG, and a full wall of thermometers, charcoal, smoking wood and gear for anyone who takes outdoor cooking to heart.
Brands We Carry (Partial List)
Hearth
- Town & Country
- Flare
- Ortal
- Kozy Heat
- Enviro
- Solas
- Golden Blount
- Urbana
- Jøtul
- Morsø
- RAIS
- HearthStone
- Renaissance
- RSF
- Mason Lite
Outdoor and BBQ
- Big Green Egg
- Kamado Joe
- Green Mountain Grills
- Gozney
- Otto Wilde
- ThermoWorks
- FireBoard
- BBQ Guru
- Meater
- Combustion Inc.
- Rockwood
- Looft Lighter
- SearPro
- Challenger Carts
- Kick Ash Basket
- Big Grill Gauge
Speak with one of our experts to obtain more information, whether for a new product and its installation, a repair or simply our latest arrivals.