Frequently Asked Questions Articles


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Where to install a gas fireplace?

Gas fireplaces are extremely versatile and can be installed nearly anywhere in the house. Living rooms and family rooms are the most common, but consider a gas fireplace in the dining room, bedroom, office, kitchen or an outdoor model on the deck or patio. The physical sizes and shapes of fireplaces vary tremendously, so use your…
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What’s better: gas, wood or electric?

One fuel is not better or worse than the other. Our suggestion is to first decide which fuel fits your lifestyle best and which fuel you would prefer to use. If you have a nearby source for wood and have the equipment and time to cut, split, haul, stack and dry wood, lots of money can be…
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Can I cook on a gas fireplace?

The short answer to this is: No! Cooking is not an option on a direct vented gas fireplace. The sealed combustion process means the glass must be in place for the equipment to operate safely. Always operate a gas fireplace with the gasketed glass in its correct position.
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When to replace a gas fireplace?

A gas fireplace does not need to be replaced on a regular basis. But this question often comes up when equipment starts aging out at 20 years or more. Perhaps a customer sees how impressive the newer styles and technology is and simply wants to update. Replacing an old gas fireplace with an upgraded model…
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How much does a gas fireplace cost?

Like most things, there is a wide range of prices for a zero clearance, gas fireplace. Small basic models will start around $3000.00. While larger, fancier models can approach $7000.00. Additionally, the installation and finishing costs will need to be added. You can figure on spending anywhere from a few hundred to several thousands of…
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Where to buy a gas fireplace?

At your WE LOVE FIRE® dealership, of course! And consider these important points regarding why the purchase should be from them: When you buy something, especially bigger ticket items, do you buy only on price? It’s very unlikely that you do. With enough time and if you keep looking long enough, you can always find the same product, less…
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What gas fireplace to buy?

Your WE LOVE FIRE® expert feels very strong about the Ambiance® line of gas fireplaces. Ambiance has committed to considerable research and development into their gas fireplace designs. Before starting a fireplace project, nearly 300 fireplace experts and retailers throughout the USA and Canada are asked to contribute their thoughts and ideas. These fireplace pros enthusiastically contribute their comments…
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What gas fireplace is the best?

The fact of the matter is: there really isn’t a “best”! Yes, there are some significant differences between one manufacturer and another. But there are lots of solid fireplace companies out there that make some very impressive equipment. Many say that they have the best flame pattern or log design or the coolest options. But…
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Are gas fireplaces worth it?

Both the National Association of Realtors and the National Association of Real Estate Appraisers say that the addition of a quality gas fireplace in a home can increase the price of the home by several thousands of dollars. This number will vary regionally of course, but these opinions are really nothing new. Findings indicate that a…
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How long can you leave any electric fireplace turned on?

An electric fireplace can be left on for an indefinite period of time. However, with the heating element on 24/7, you will notice a difference in your electric bill. That being said, many people leave their electric fireplace operating for extended periods of time, with the heat turned off. Much has been said about the spectacular…
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How to operate an electric fireplace?

Most electric fireplaces can be operated manually by a touch panel or switches, located on the bottom of the unit, or with a convenient remote control. Settings include: 1) the fireplace on, the heater off. 2) Fireplace on, heater on high. 3) Fireplace on, heater on low. Adjustments for the flame, mood lighting and color…
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Do electric fireplace really heat?

Yes, they do! But, if you’re hoping that an electric fireplace will heat the majority of your house, you’ll need to adjust your expectations. Think “supplemental heat”, particularly in the area within 10 – 15 feet of the fireplace. The heating element on many electrics is 1500 watts. This translates to about 5100 BTU’s of heat.…
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How does an electric fireplace work?

Electric fireplaces are extremely easy and convenient to use. There are two main adjustments to turn on and off with an electric fireplace. One is the lights and “flames” with the fireplace; the other is the heat. Both functions operate with a remote control. Most remotes have a manual and an automatic mode. The lighting…
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Electric fireplace surrounds

A surround on a fireplace can mean a couple of different things to people. It might refer to the decorative front around the glass. Or, it may mean the finishing material around both sides and the top of the fireplace. Part of this finishing may or may not include a mantel. There is not a…
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Electric fireplace stands

There are some manufacturers that package a fireplace and small cabinet or stand together and sell them in the big box stores or the local hardware store. This is typically low-end, inexpensive equipment and cabinetry that most people are not happy with after they get it home and assembled. The main advantage with this, of…
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Electric fireplace QVC

Our recommendation is to purchase an electric fireplace at your WE LOVE FIRE® dealer. There is nothing terribly wrong with places like QVC. But they are interested in only three things:  1) sell stuff, 2) sell stuff, and 3) sell more stuff. Developing a rapport with customers and understanding their needs and what their expectation is, product…
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Electric fireplace mantels

Depending on the final, finished look you’re after, a mantel usually adds a touch of class to a fireplace installation. There are no specific mantels for electric fireplaces, or gas models or wood burning equipment. A mantel is a mantel! The difference between the three types of fireplaces are the required clearances for its installation. Wood-burning…
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Electric fireplace kits indoor/outdoor

Some electric fireplaces are approved for outdoor use, while others are not. You can install any electric fireplace indoors, but not all electrics can go outside. If your electric fireplace model is approved for an outdoor application, there are certain requirements necessary to protect it from rain and snow. Check the owner’s manual for the…
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Electric fireplace heating element

Most all electric fireplaces come standard with a built-in heating element. This element typically has a reflector behind it that will reflect the heat back into the room. A small fan provides aid by moving cooler air from the room, heating it and gently recycling it back into the room. Electric fireplaces can operate with…
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What about electric fireplace decorations & media?

There are usually several options available when accessorizing an electric fireplace. They all have do to with the aesthetics of the unit. These options can highlight your lifestyle and interests and will customize the fireplace to your liking. Popular decorations and options include: different styles of log sets, colored fire-glass beads or chips, pebbles, stones…
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Are electric fireplace remotes universal?

The majority of electric fireplaces will come with a remote control. Remote controls work on a radio frequency, similar to your garage door opener. Remote controls send a signal to a receiving unit on the fireplace to turn it on and off, adjust lighting effects and turn the heat function on and off. Thermostatic remotes…
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Electric fireplace, pro’s & con’s

There are lots of pros and cons when it comes to electric fireplaces. The most significant boil down to heat output, price and details with the installation. Hopefully, this chart sheds additional light on comparing the advantages and disadvantages of an electric vs. gas fireplace.   ELECTRIC FIREPLACE GAS EQUIPMENT Heating Capacity Low Moderate to…
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Is it cheaper to use electric heat or gas fireplace?

This is another question where the answer could be, it depends. The main 3 variables here are: Your electric rates. The current cost of gas. How much do you use your fireplace monthly? Remember that BTU’s are what it takes to heat your home or warm up a room. Gas fireplaces produce significantly more BTU’s/hour…
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Is a gas or electric fireplace cheaper?

You will likely spend less money on an electric fireplace than a similar size gas model. A gas fireplace is a more complicated piece of equipment with an ignition system, adjustable gas valve, gas pressure and air to fuel adjustments, an insulated firebox and a coaxial venting system. The flames and lighting effects on an…
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Are electric fireplaces better than gas?

This is one of those questions where the best answer is, it depends! It depends on your wants and needs. Both fuels come in lots of traditional and linear sizes. Both have several media options for a unique and customized look. But, are you looking for much heat? If the answer is yes, go with…
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Can electric fireplaces be converted to gas?

The short and direct answer to this question is: absolutely not! Never try it, it would be extremely hazardous. There are several reasons for this: 1) Gas appliances must be vented; electric fireplaces do not. 2) Clearance requirements are necessary for gas units, as they produce significantly more heat and get much hotter than an…
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What about electric fireplaces near a bathtub?

A GFI (Ground Fault Interrupter) circuit or receptacle must protect an electric fireplace in a bathroom. Fireplaces are not watertight, and you must protect them from water ingress. For this reason, you must install electric fireplaces away from tubs and showers. For this reason, we do not recommend wall mounting a fireplace in a bathroom.…
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Who installs electric fireplaces?

Anyone can plug an electric fireplace into an existing wall outlet. However, hard-wiring an electric fireplace is a different story. Depending on local codes, hard-wiring an electric fireplace is a project that a competent DIY’er might tackle. If regulations allow it and you have experience and knowledge of electrical practices and basic construction skills, go…
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Where to plug in an electric fireplace?

Most electric fireplaces come pre-wired with a 72" (1.8M) cord and a grounded plug. For planning, see if your electrician prefers the line on the unit's left or right side. Depending on circumstances, some fireplaces simply plug into a wall outlet. The only issue with plugging into an existing wall outlet is the possibility of…
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Where to install an electric fireplace?

This is a tricky question because it's based on individual preferences. There are so many sizes and shapes of electric fireplaces that you can install one nearly anywhere in your house! First, think about these points before the installation: 1) Allow for proper wall and ceiling clearances. 2) Avoid direct exposure to the sunlight or…
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How to install an electric insert?

An electric fireplace insert is intended to be put inside an existing wood-burning fireplace. You install an electric wire into the hearth by running it up the clean-out chute in a masonry fireplace. If yours is a zero-clearance fireplace, you can install the electrical supply directly through the steel side wall of the existing fireplace.…
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How to install an electric fireplace?

Once you’ve decided on the type of installation, the owner’s manual will have specific details for framing, securing the unit, wiring, and clearances. Most electric fireplaces come with a plug on a six-foot cord. Depending on the installation, many fireplaces are hard-wired. A qualified electrician will remove the corded connection and wire the appliance directly…
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Can I install an electric fireplace in a wall?

There are a few ways to install an electric fireplace, depending on whether you plan to wall mount, built-in, or flush mount it. Some models can hang on the wall with special mounting brackets, much like a picture or mirror. Although sometimes a challenge, it’s always a good idea to hide the electric cord as…
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Can you leave an electric fireplace on all the time?

The short answer to this question is: yes, you certainly can! And many people do just that!  Much has been said about the spectacular effects of today's electric fireplaces. The colors, media options, and the inexpensive costs to enjoy the light show are reasons enough to keep your fireplace stay on all the time! Some…
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Will my electric fireplace heat an entire room, house, basement, or garage?

An electric fireplace could reasonably be expected to heat an insulated room up to a couple hundred square feet of space. Think of the heat from an electric fireplace as "supplemental" to your primary heat source. Many homes have been designed and built to heat with electricity. However, heating with an electric fireplace should complement…
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Will using an electric fireplace save me money?

Heating your home with an electric fireplace is not realistic. At about 7,675 BTUs, it would take four or five electric fireplaces in your home to equal the heat output from one gas fireplace. Not surprisingly, even more than a larger wood-burning stove or fireplace. Heating a home is all about BTUs. Many modest size…
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Are electric fireplaces expensive to operate?

Although electric heat from a fireplace is 100% efficient, it is worth noting that much of our electricity is supplied from generation sources such as hydro, coal, gas, or oil. Most of this electricity production turns about 1/3 of the fuel’s energy potential into electricity. Because of the generation and transportation losses in transmission lines,…
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Are electric fireplaces energy efficient?

Electric resistance heating is considered 100% energy efficient. By contrast, gas fireplaces are in the mid 70% to low 80% range, and wood-burning equipment is in the low to upper 70% range. All the incoming electric energy used in an electric fireplace is turned into heat. Since there is no venting or chimney needed with…
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Where Can I Buy BBQ Charcoal?

BBQ charcoal can be bought just about anywhere. Typically available at gas stations, online, hardware stores, gardening centers, and of course your local We Love Fire BBQ Expert.
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Can I Use BBQ Charcoal Ashes In The Garden?

What to do with your leftover BBQ ashes? Why not use it in your garden? Ashes are leftover 'un-burnable' minerals such as potassium. It will help your garden, especially if your soil is too acidic. On the other hand, you should not add wood ash to your soil/garden under the following conditions: If the ashes…
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Is BBQ Charcoal Good For Orchids And Other Plants?

Orchids seem to thrive in a porous material. In Asia, most orchids are sold in coconut husks filled with charcoal. Orchid growers swear by it and list the following reasons: To keep the "mix" sweet. To filter impurities. Laboratory tests show that charcoal possesses a remarkable ability to: Keep nutrients in the soil, increasing soil…
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Is Charcoal BBQ Good Or Bad For You?

Wanting to open a can of worm, are you? The question is, is charcoal grilling/smoking hazardous to your health? The short answer is yes… but then again, most things are done in excess harm to our health, including drinking too much water. It should not pose any long-lasting effects if done occasionally as a treat.…
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How Long Before The BBQ Coals Are Ready?

Typically, 10 to 30 minutes depending on a variety of factors. But a quick way to determine if your coals are ready is by fine white ash covering them. If most of the coals are still black, it may release 'coal dust' on your food. While not necessarily dangerous, it may taint your food taste.
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What Is The Best Method To Light Charcoal?

We assume without chemicals, right? And by "best," it really depends on your definition. Cheapest method, how fast to ignite, the best value, etc. Here are some time-proven ways to light BBQ charcoal. Paper (newspaper, paper towel, etc.) soaked in cooking oil. This pretty much tells you everything. Place the oil-soaked paper on top of…
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Can I buy directly from the manufacturer?

No, not directly. The WE LOVE FIRE dealer network is part of the United Buyers Group organization. Over 300 independents, locally-owned retailers specializing in fireplaces and stoves have joined together to increase their buying clout with premier manufacturers in the industry. By doing this, dealers can eliminate distributors and work directly with those companies that…
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Why won’t you install the equipment I buy at the big box stores?

This question comes up periodically and provides a higher level of service to customers who see the value in buying from a specialty hearth products shop. All WE LOVE FIRE dealers provide reliable, professional information before, during, and after a sale. The equipment you'll see in these showrooms will not be the same equipment the…
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How to break in a new gas fireplace or stove?

A new gas fireplace or stove will emit smoke and fumes during the first couple of start-up fires. This is normal and is called “off-gassing.” As paint cures and oils from the manufacturing process burning off, strong odors and smoke may occur. Basically, you need to turn the appliance on high and let it thoroughly…
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Can I Use BBQ Charcoal To Filter Water / Air?

Charcoal specific to filtration purposes is called Air, Water, or Vapor phase carbon. They are manufactured in a precise manner to achieve the desired application. Charcoal made for water purification is ‘activated’. But in a pinch, you can use BBQ lump charcoal (not briquettes as they may have binders and chemicals). And here is how…
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Is BBQ Charcoal Activated ?

Surprisingly, this is an often-asked strange question. Those asking are really wondering if BBQ charcoal can be used for water purification or medicine. Charcoal manufacturers activate it by use of steam or hot air to erode its internal surface, which increases the outside surface area and its adsorption rate—the capacity to bind materials to a…
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Can I Use BBQ Charcoal On My Gas Grill?

You shouldn’t, but you can. Firstly, here is why you shouldn’t. Your grill will fill quickly with ashes. This may clog the nozzles of your burners. And, if you are like me and not prone to clean your BBQ after every use, the ashes can absorb moisture or, worse, get wet. This acidic mush will…
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Can BBQ Charcoal Go Bad?

Lump charcoal can last just about forever as long as you keep it dry. Briquette is another story. It is made of binder such as starch and absorbs moisture much easier than lump charcoal. Self-igniting charcoal has a year or two shelf life before the igniting chemicals evaporate. What should you do if your charcoal…
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Which Type Of Charcoal Is Best For BBQ?

Boy, this is a controversial question among BBQ aficionados. But looking at what the experts and pitmasters say, it doesn’t seem to matter that much. Both lump charcoal and briquettes have their pros and cons as you can see below. After which we will discuss if a specific ‘brand’ makes a difference.

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Is Charcoal BBQing Allowed in Parks or Public Spaces?

This is a highly recurring question on the Internet. For obvious reasons, you should check the answer with your local by-laws. Besides checking with your local authorities, common sense and safety should be foremost when handling combustible material in public. The National Fire Protection Association (NFPA) has provided a valuable checklist to this effect: Grilling_safety_Tips.pdf…
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How Is BBQ Charcoal Made?

Most people use either lump or charcoal briquettes, so we’ll focus on the process for each as it is very different. Lump Charcoal: Is typically made from leftover from sawmills, furniture manufacturers and others. It is then put into a large container, heated up to combustion temperatures, but since oxygen is restricted, it does not…
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Why Does Charcoal BBQ Taste Better?

This is one thing gas grills can’t come close : Wood smoke flavor. Why is charcoal better? Let’s dispel some myths first. If you cook on high heat on a charcoal BBQ, it is very unlikely you are getting all the benefits of wood smoke taste in your food. The reason for this is high…
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Is Charcoal BBQing Better Than Gas?

Yes and no… Oh, you want more? Please read through the following pros and cons of each appliance. And before your twitching fingers can start texting me a devastating counterargument for each of those, please read to the conclusion. And feel free to provide us with more Pros and Cons if we missed any.

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Why won’t you install equipment I buy at the big box stores?

This question comes up periodically and has to do with what is most valued by a customer. We understand it's your wallet that's taking a hit, and your budget is limited. But, you've likely heard this common folk wisdom before: "Pay me now or pay me later" or "Buy once, cry once." It means that…
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Does my old wood fireplace need a door?

Yes, it does, because a door serves several purposes. A door will contain smoke to the firebox as the draft is established from a cold start. Closed doors will keep embers and sparks where they belong, inside the firebox. If your door is gasketed, it will help control the amount of air allowed to the…
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What burns cleaner, wood or pellets?

By “cleaner,” we mean less ash or maybe a higher efficiency. So, let’s define a couple of terms first. Ashes: The quality of the wood, the moisture content, and the wood species will all affect the amount of ash from burning cordwood. On the other hand, pellets are a manufactured fuel. Since the moisture content…
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How do wood stoves achieve such high-efficiency ratings?

If you buy a new wood stove today, it must comply with the Environmental Protection Agency’s (EPA) 2020 New Source Performance Standard emissions for clean air. This standard requires manufacturers to limit emissions to 2.5 grams/hour or less for cordwood. The overall efficiency rating of today’s modern wood-burning stoves is in the low 70% to…
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How to break in a wood-burning stove, insert, or fireplace?

A new wood-burning stove, insert, or fireplace will emit smoke and fumes during the first couple of start-up fires. This is normal and is called “off-gassing.” As paint cures and oils from the manufacturing process burning off, strong odors and smoke may occur. These fumes are non-toxic and may be objectionable to some. You will…
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Why have electric fireplaces become so popular?

There are lots of reasons for this, many of them mentioned above.  The ease and versatility of installation probably tops the list.  Because there is no venting required, electrics can go anywhere in your home.  Electric fireplaces can be mounted on, or recessed into a wall.  How about one in the bathroom or bedroom?  Maybe…
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What kind of maintenance does an electric fireplace require?

Compared to wood, pellet or gas fireplaces, electrics do not require much maintenance at all.  An occasional bulb may need to be replaced.  Odds are that your dealer will have these on hand.  And, the glass may need to be cleaned occasionally.  A standard glass cleaner will do the trick.
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How do I turn my electric fireplace on/off?

Most will have an easy to use remote control.  The remote will activate the flame speed and colors, turn the heat on or off, adjust the intensity of the light effects and regulate the speed of the fan.  Additionally, most models will have conveniently located manual controls located on the unit, too.
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What are the electrical requirements for an electric fireplace?

Depending on the model, electric fireplaces will operate on either 120 volts or 240 volts or electricity.  Most common is 120 volts and they plug into a standard wall outlet.  Although some codes may not require it, most dealers and electricians will recommend installing a designated circuit from your electrical distribution panel.  A 240 volt…
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How much does it cost to operate an electric fireplace?

Electric rates vary considerably around the country.  The answer to this question has everything to do with your specific rate.  Electric rates are based on kilowatt hours (KWH) of usage.  A kilowatt hour is 1000 watts of power, used for one hour. Check your latest electric bill and find the rate closest to the chart…
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How do I vent an electric fireplace?

Unlike a gas vent pipe or a stainless steel chimney for a wood burning appliance, there are no venting requirements for an electric fireplace.  Since there is no fuel being burned and no smoke or by-products form the combustion process, there is nothing to vent outside.  This is exactly why an electric fireplace can be…
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What are by-products of combustion?

Whenever something is burned, there are ‘leftovers” from the process.  It really doesn’t matter what is burned, wood, natural or LP gas, fuel oil, kerosene or coal.  These leftovers, or by-products include:  water vapor, carbon monoxide, nitrogen oxides, carbon dioxide, sulphur dioxide and other particulate matter.  Indoor air quality will be affected.  It can be…
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Can I close my damper a little so I lose less heat up my chimney?

This is a question that comes up periodically.  And, the answer is always the same:  NO!  Never do this.  The damper to your fireplace must be completely open when there is a fire burning.  If you close the damper, even slightly, you are running the risk of allowing smoke and other dangerous contaminants from the…
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What can I burn in my wood burning stove?

It’s called a “wood” burning stove for a reason!  The only thing to burn in your stove is: wood!  Yes, use a few wads of newspaper to get kindling going from a cold start, but never burn the following in your wood stove: pressure treated lumber particleboard plywood or chipboard wood with nails or screws…
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What is a connector pipe?

This is the black pipe that “connects” a wood stove to the chimney system.  It’s often called stove pipe or black pipe.  Connector pipe can be the standard single wall black pipe that many are familiar with.  Or, it can be a double wall, close clearance pipe.  Your stove requires specific clearances to combustibles.  Oftentimes,…
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How is wood-burning equipment sized?

The literature on wood-burning fireplaces, stoves and inserts will provide lots of information.  Included with these details will be the size of the firebox.  The size of the firebox in wood-burning equipment is expressed in “cubic feet”.  The larger the number, the bigger the firebox.  And a larger firebox means longer burn times and more…
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How often should I clean the chimney for my fireplace, stove or insert?

That depends on the quality of the wood you’re burning.  Aiming for a moisture content of <25% will significantly reduce the amount of creosote that builds up in your chimney.  Ensuring that your stove, insert or fireplace is well maintained will help too.  The standard of the National Fire Protection Association (NFPA) states that all…
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Can I install a wood burning stove in my mobile home?

Yes, you can, provided certain conditions are met.  The first thing to do, is to make sure the stove has been tested and approved by HUD (Housing & Urban Development) to be installed into a mobile or manufactured home.  Other items include: 1) An outside air kit must be installed.  2) The stove most be…
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How do I protect the floor around my wood burning stove?

Adequate floor protection, or an approved hearth pad, is critical to a safe wood burning stove installation.  You must protect a combustible floor with a non-combustible material.  This floor protection must extend beyond the front, back, and both sides of the stove.  Hearths pads (floor protection) are designed for ember protection or thermal protection.  Ember…
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What is a moisture meter?

It’s a small device about twice the size of a deck of playing cards.  There are two probes or pins on one end of the meter that penetrate the wood to check the moisture content.  If you’re a wood burner, you know the importance of burning dry wood.  How dry is dry?  Wood with a…
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How hot does the glass get on an electric fireplace?

Unlike the glass on a wood burning fireplace or a gas model, the glass on an electric fireplace will not get hot.  Even with the heat on, the glass will stay relatively cool to the touch and should not cause any safety concerns.  Since there’s no actual fire in the firebox, if the heat is…
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Does the heating element always have to be on?

No, it does not.  This is one of the appeals of an electric fireplace.  If you want a bit of heat, turn the heat on.  If you want just the effects afforded by an electric fireplace, without any heat, just leave the heat off.  This will allow you to enjoy that special feeling and atmosphere…
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Will an electric fireplace heat my room?

Many variables affect how much space an electric fireplace will heat. House age Type of construction Condition and size of windows and doors Sidewall and ceiling insulation levels Southern Orientation Prevailing winter winds Etc. And obviously, a home in Northern Canada will have different heating requirements than a house in the Carolinas. Many people use…
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How do I properly vent my pellet stove?

You probably will have a few options for venting a pellet stove. Most pellet stoves require type “L” vent pipe. Many will have a 4” vent pipe requirement. L-vent uses a small air space between a stainless steel inner pipe and a galvanized outer pipe. Since the exhaust on pellet equipment is pressurized, all joints…
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How do I vent my pellet insert?

Pellet inserts must be vented vertically through the existing fireplace chimney. The existing chimney is used as a conduit for a 4” stainless steel liner.  This liner is connected to the top of the insert, installed up the chimney and terminated with a special adapter and termination cap on top. Note that many pellet inserts…
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How do I know how much space my pellet stove will heat?

It’s all about the BTU’s! The more BTU’s, the more heat you’ll enjoy.  And, this is easily controlled by how fast the pellets are burned.  The faster the burn rate, the more BTU’s are produced.  The more fuel you’re using, the more heat you’re getting.  Your pellet stove or insert will have a range of…
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Pellet stoves vs. wood burning stoves . . . . which is better?

This answer depends on several factors, such as: 1) your lifestyle, 2) quick and easy access to a wood supply, 3) the amount of time you can devote to cutting, splitting, hauling and stacking wood, 4) installation details, 5) cost, and other considerations. Let’s talk about cost first.  A pellet stove vs. a wood stove…
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What happens to my stove or insert if I lose power?

If power is interrupted, by Mother Nature or a little one unplugging the appliance, your pellet equipment will not function. When power is off, there will be no additional fuel delivered to the burn pot, so any fire that’s burning will continue until it simply burns itself out.  If there is some rise to the…
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How much electricity will I use for my pellet insert or stove?

That depends on your electric rate and your specific model. Most pellet stoves and inserts will use between 200 watts and 500 watts per hour.  Generally speaking, if you’re paying between 8ȼ - 10ȼ/kwh, expect to pay about 2 ½ȼ - 3ȼ/per hour to operate the electric motor, fan and circuit board.  That would translate…
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How dangerous are pellet stoves?

Common sense goes a long way when it comes to heating devices. It doesn’t matter if it’s a forced air furnace, a wood burning fireplace or stove, a boiler system or for that matter the toaster in your kitchen!  Properly installed, operated and regularly maintained equipment will avoid potentially dangerous scenarios.  Do not install equipment…
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Will a pellet stove run without electricity?

Pellet stoves and inserts need to be plugged into a 120-volt outlet.  The “brains” of the stove (the circuit board) as well as the fans on the equipment and the auger (or pellet feed mechanism) are reliant on electricity to operate.  However, there are manufacturers that have battery back-up systems available for specific models.  If…
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How long will a 40 lb. bag of pellets last?

This has everything to do with the heat setting or the “burn rate” on your stove or insert. One pound of wood pellets will produce approximately 8,000 BTUs of heat. So, if you are burning pellets on the “low” setting, say 1 ½ lb./hour (or 12,000 BTU), a bag will last about 26 hours. (40…
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How much does a good quality new pellet appliance cost?

It’s only natural to want a good deal when buying your pellet appliance. However, it’s important to bear in mind that the price you pay normally reflects the quality of performance and longevity of your appliance. Therefore, it’s better to look for a quality product that you can trust in terms of its performance level…
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How do I remove the ashes from my pellet stove?

Your pellet appliance comes equipped with an ash drawer or an ash tray.  Simply pull it forward, remove it and empty the ashes.  Be careful and remember that the ash is “powdery” fine and can be easily blown around the room.  It’s always a good idea to empty the ashes into an ash bucket with…
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How much maintenance will my pellet stove or insert require?

This is a great question and should be one of the first things you discuss with your dealer.  If you’re a person who does not like to get your hands dirty or procrastinates on regular maintenance items, do not buy a pellet stove!  A gas model would be your best bet.  But, if that description…
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What’s the heating capacity for a pellet appliance?

This depends on the amount of BTUs your pellet appliance produces. The great the level of BTUs/hour, the more heat will be generated and the more space it will heat.  On full power, some pellet stoves can produce between 40,000 to 45,000 BTUs per hour. You can adjust the BTU output and turn it down…
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How does my pellet stove light?

Most models have an automatic ignition system designed into a circuit board. Simply turn your control to the “on” or “start” position.  Keep in mind the moisture content in pellets is very low, so pellets are quite easy to ignite.  Depending on your model, an ignitor rod, a hot surface ignitor or glow plug are…
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Are pellets messy or convenient to use?

If we’re going to compare pellets to cordwood on the “Messy Scale”, pellets win, hands down!  Pellets are packaged in easy to handle, 40 lb. bags, much like water softener salt.  There are no bugs, no dirt and no bark to constantly be cleaning up.  Bags easily stack on top of each other.  Both cordwood…
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What benefits will I get from using pellets as a fuel source?

Pellet stoves are environmentally friendly and easy to use, which means they’re very popular today! The pellets they burn are made from recycled materials. They’re also very efficient when it comes to generating heat and this will help to keep your bills lower. Also, you can install them in areas where it wouldn’t be possible…
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What’s the best way to store the wood pellets?

First and foremost:  Keep ‘em dry!  And, preferably inside the garage, shed, basement or utility room if you can.  Pellets can be purchased in bulk, but most customers buy pellets in convenient 40 lb. bags.  Dealers will sell individual bags, but as a homeowner your best value is to purchase pellets by the ton.  That…
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How reliable are pellet stoves?

Manufacturers of pellet equipment will provide a warranty.  These warranties will vary a bit from each manufacturer, but most covers several years for specific components, or a limited lifetime.  Details will be spelled out in the owner’s manual.  Always ask about the warranty before a purchase is made.  Warranties are precisely why you should buy…
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How do pellet stoves work?

Pellet stoves look like a gas or a wood burning stove. But they operate much differently.  There is a hopper that’s located on the back side of the stove that serves as a storage bin for the pellets.  Lift the lid on this hopper and pour in the pellets.  The size of this hopper will…
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What should I look for when I shop for pellets?

Manufacturers of pellets produce a standard or premium grade of fuel. There is an accredited program that is designed to help homeowners identify consistently reliable pellets from producers.  A quality mark has been established by the Pellet Fuel Institute (PFI) Standards Program.  Pellet manufacturers that choose to participate in this program are subject to regular,…
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How are pellets made?

Wood pellets are made by recycling wood waste. It’s a fantastic way to keep tons of waste out of landfills and create an efficient fuel!  According to the Pellet Fuel Institute, there are over 1,000,000 homes in the USA and Canada that use pellets to stay comfortable in the winter. Most pellets are made from…
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How efficient are pellet stove and inserts?

The literature for most pellet stoves and inserts today list efficiencies in the range of the low 70% to the low 80% range.  Because of the fine ash when burning pellets, it is very important to clean the stove on a regular basis.  This ash collects on the heat exchange tubes and other surfaces in…
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Can I change over from LP Gas to Natural Gas?

Normally, you can change your gas fireplace from using propane to running on natural gas without a problem. You’ll need to change some parts with a gas conversion kit and it’s best to get a certified professional to carry out this job to ensure everything is performed safely. You don’t want to run into problems…
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How can I make my stove safe for children?

Protect children and animals from the intense heat a gas heating appliance can give off. Often, the heat of the flames is enough to get children to keep their distance but you may need to take additional steps. You can buy an attractive fire screen to protect your fire and children safe from the heat…
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Why does my pilot light go out?

If you follow the instructions above to light your pilot light, make sure you keep holding down the control knob in the ignite position for as long as a minute after the pilot light has been lit by the igniter. This helps to make sure the flame is lit and stable. If you’re still having…
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Does my pilot light need to stay on all year round?

Regardless of whether you’re using your fire all year round or not, it’s best to leave the pilot light on all year round. It will only use a tiny amount of gas and turning the pilot light off can lead to problems that will need to be fixed. Running the pilot light all year round…
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How can I re-ignite my pilot light?

First of all, ensure your gas supply is turned on. When you’re sure that it is, look for your control panel which is behind a door or behind fireplace grates. Locate igniter and on/off knobs which are beside each other. The first one is usually red or black. Then turn the on/off knob to the…
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How do I switch my gas appliance on and off?

The functions on your gas appliance will vary depending on the make and model you own. In many cases, you can turn your gas fire or stove on or off at the wall, by using a remote control or by turning the thermostat up or down. A wall switch will just turn the appliance on…
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How should I maintain my new gas burning stove or gas fireplace?

You need to have a regular gas appliance check and carry out maintenance for safety reasons. This should be done on an annual basis. You can clean the glass door on your gas stove or fireplace every couple of months to prevent sticky deposits from accumulating. However, only do this with a special glass cleaner.…
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How much does it cost to operate a gas appliance?

There are adjustable gas valves installed on fireplaces, stoves and inserts.  Adjust the flame height down and you will use less gas and realize less heat.  Adjust the amount up, and you’ll use more gas and get more heat from the unit. In the USA and some Canadian provinces, natural gas (NG) is measured in…
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What is zone heating?

This is a term that’s used when heating only a portion of your home.  When you think about it, most people spend the majority of their time only two or three rooms.  And many people like their bedrooms cooler than the rest of the house.  Zone heating warms those the area of the home that…
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What does the term ‘zero clearance’ mean?

A zero clearance (ZC) fireplace is a fireplace that has been designed to be built into a combustible frame wall.  There are small “stand-offs” on the exterior of a ZC fireplace that that can be in direct contact with 2x4 or 2x6 framing.  This makes for versatile and rather quick installations. Do not get this…
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What if the power is out to my house, will the fireplace still work?

Yes it will!  Your gas fireplace, stove or insert generates its own electricity to open and closed the gas valve. Today’s appliances use one of two types of ignition systems: 1) a standing pilot light, called a “millivolt system” or, 2) an intermittent pilot ignition often referred to as an IPI or electronic ignition system. …
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Why does my flame look blue when I turn my fireplace on?

This is not uncommon.  Combustion air levels could be a bit low and the draft will take a couple of minutes to get well established.  It normally takes a few minutes for the flames to adjust on a cold start.  LP seems to have a tendency to look a little more bluish on start-up than…
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Is there a difference between a gas fireplace and a gas fireplace insert?

Yes, there definitely is a difference!  These are NOT synonymous terms!  A gas fireplace is designed to be built into a framed wall.  This is done during construction or a remodeling project.  There is an insulated shell around the firebox that provides protection against overheating any wooden framing members.  Gas fireplaces can be vented horizontally…
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Is there a burn-in procedure for a new fireplace, stove or insert?

On a new appliance, there are oil residues from the manufacturing process.  Your new equipment has also been painted with a high temperature paint.  It normally takes an hour or two of curing time to burn the excess oil residues off and for the paint to completely cure.  During this time, the fireplace may have…
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Why does the glass on my fireplace turn black?

This can be more of a problem, but can be corrected by a competent fireplace service technician.  The black is the result of soot from incomplete combustion.  One of these scenarios is likely occurring:  1) the air to fuel ratio is not adjusted properly, 2) the logs are not positioned exactly as the manufacturer specifies,…
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Why does the glass on my fireplace fog up when I turn it on?

There is a temperature difference between the air inside of the fireplace and the air in the room.  Warmer air has more moisture than cooler air.  When the fireplace is turned on, the temperature inside the fireplace begins to warm up and condensation forms on the cooler glass.  The water vapor in the warmer air…
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How much should I pay?

In this ever changing world, it's interesting to note that over the past 125+ years, some things don't change!  Your WE LOVE FIRE expert is absolutely committed to quality:  Quality people, quality products and quality service. The Common Law of Business Balance states: There is scarcely anything in the world that some one cannot make…
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I’m having chimney drafting problems. Why is this?

You know you have chimney drafting problems if you see smoke coming back into your home rather than going up and out of your chimney. There’s no one answer to solve this problem and there could be numerous reasons behind the issue. The first golden rule is to have a properly-installed wood burning stove or…
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Can I convert my wood burning fireplace into a gas fireplace?

You can indeed! Use gas logs, inserts or fit a gas stove to change your wood burning fireplace into a gas fireplace. Bear in mind that you’ll need a gas or propane supply and adequate venting to do this. One of our professional fitters will need to carry out checks to help your work out…
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How are radiant heat and convection heat different?

For convection heat, air blows over a heating element and absorbs the heat, which is then blown by convection into your room. This lifts the ambient temperature and creates warmth. Radiant heat works by heating objects and people in a room and is therefore less effective at raising ambient temperatures. However, in smaller spaces radiant…
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What regulations must I be aware of when installing my wood burning appliance?

Firstly, refer to your owner’s manual, which every wood burning fireplace, insert, or stove should come with. In the manual, you’ll find detailed instructions and installation regulations as well as diagrams or pictures to show the clearance requirements. When buying an older model, it may not have been tested or listed. Therefore, refer to the…
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When choosing a wood burning stove is a catalytic or non-catalytic stove better?

The Environmental Protection Agency (EPA) has set clean air standards, which mean that wood burning stoves must now contain a re-burn system. These are special components that reduce particle pollution and they come in two different types - catalytic and non-catalytic. Catalytic wood stoves have a tiny combustor. When you shut off the damper, smoke…
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Are wood burning stoves clean and environmentally friendly?

Recently, the regulations against polluting wood burning stoves have tightened. The Environmental Protection Agency has set out regulations about how much pollution a wood burning appliance can emit. The reason behind this is that, as part of the combustion process, the smoke from a wood burning fire contains harmful gases and particles. Prior to the…
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What is the Best Kind of Wood to Burn

Your choice of wood will have an effect on how your wood burning appliance performs and how long a lifespan it will have. Also, the type of wood you choose will have an effect on the maintenance and service requirements for your fireplace, stove, or insert. Finally, the wood can influence the heat your appliance…
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What’s the capacity of my wood burning appliance for heating my home?

This really depends. The most influential factor is the size of your firebox in cubic feet. Larger fireboxes can burn more fuel, therefore heating a larger space more effectively. Other important factors are the kind of wood you burn and how well insulated your home is. This includes the quality of your doors and windows…
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How should I maintain my new gas burning stove or gas fireplace?

You need to have a regular gas appliance check and carry out maintenance for safety reasons. This should be done on an annual basis. You can clean the glass door on your gas stove or fireplace every couple of months to prevent sticky deposits from accumulating. However, only do this with a special glass cleaner.…
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