Why won’t you install equipment I buy at the big box stores?

This question comes up periodically and has to do with what is most valued by a customer.

We understand it's your wallet that's taking a hit, and your budget is limited. But, you've likely heard this common folk wisdom before: "Pay me now or pay me later" or "Buy once, cry once." It means that if you don't spend more on quality upfront, you may have to spend even more over the long term.

The equipment you see in big box stores is there for a reason. Cheap - to get you in their stores.

Stoves offered in big boxes are often made with thinner steel and poorer parts and components. It will not perform as well or as long as better-quality fireplaces or stoves. The odds are pretty high that you'll be disappointed with a stove or fireplace purchased from a big box store.

On the other hand, All WE LOVE FIRE dealers offer reliable, professional information before, during, and after a sale. The equipment you'll see in these showrooms will not be the same equipment the big box stores sell.

Your mind will probably rest much easier also knowing you support your local economy while receiving a higher level of service and superior products to boot.

Your WE LOVE FIRE dealer will spend whatever time is necessary with you. They will listen to your requirements and ask questions to recommend appropriate products. You will appreciate their attention to your needs as they know it's a significant investment that should last decades.

Your local WE LOVE FIRE boutique is trained and updated regularly by the manufacturers. This might not seem significant to you at first glance, but it's critical from your service and warranty perspective. It ultimately translates to better service and a higher degree of product knowledge.

Therefore, the initial question is why your local dealer will not service or warranty big box store purchases?

Because any warranty work, lack of availability of parts, and no relationship with the manufacturer make it a potential landmine for your local dealer. It is a challenging, time-consuming, and often costly affair to install or service equipment that a dealer has not sold. The local dealer has probably been 'burned' a few times about this and learned their lessons since the end result was also a dissatisfied customer.

As such, many dealers just opt out of servicing equipment they have not sold or installed.

Remember "Buy once, cry once"? Such an investment that enhances the value of your home may well be worth investigating at your local WE LOVE FIRE dealer. And, who knows? It's probably not as expensive as you thought - and definitely cheaper in the long run.

Below is a list of fireplace and grill stores that service Virginia (VA)

Manassas, VA

Winston's Chimney Service
11301 Industrial Road
Manassas, VA 20109

Mechanicsville, VA

Hearth & Home Shoppe
8151 Mechanicsville Tpk
Mechanicsville, VA 23111

Visit Store Page

Roanoke, VA

Dixie Building Products Inc.
3342 Melrose Ave NW
Roanoke, VA 24017


For more information, contact your local fireplace and grill store..

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