Can an Electric Fireplace Insert be Repaired?

Of course, electric fireplaces, stoves and inserts can be repaired! If repairs are ever needed, some can be handled by the homeowner and some should be performed by a qualified service tech.

If the remote control is not working, it’s likely time to replace the batteries! Probably the most common service call is related to dim flames or none at all, or the ember bed not glowing. The LED lights are likely burned out and need to be replaced.

If there’s power to the unit and the appliance will not come on with the switch or remote, probably one of two scenarios : The appliance has overheated and the temperature sensor has caused the thermal switch to disconnect, or the circuit board is shot and needs to be replaced.

If the flame is sputtering or there’s no heat, wiring may be loose or the flame motor or heater and fan assembly may need attention.

So, yes electrics can be repaired. A comprehensive list of replacement parts is in the owner’s manual. But honestly, most WE LOVE FIRE® dealers don’t have many service requests for repairs to electric fireplaces. Plus, buy with confidence, because there’s a full two year warranty with the electric fireplaces we sell!

Below is a list of fireplace and grill stores that service Virginia (VA)

Manassas, VA

Winston's Chimney Service
11301 Industrial Road
Manassas, VA 20109

Winston's Chimney Service LogoVisit Store Page

Mechanicsville, VA

Hearth & Home Shoppe
8151 Mechanicsville Tpk
Mechanicsville, VA 23111

Hearth & Home Shoppe LogoVisit Store Page

Roanoke, VA

Dixie Building Products Inc.
3342 Melrose Ave NW
Roanoke, VA 24017

Warrenton, VA

Costello's Warrenton Fireplace & Hot Tub
251 West Lee Hwy
Warrenton, VA 20186


For more information, contact your local fireplace and grill store..

16 Responses

  1. Diane Maher
    I have an electric fireplace. Model ADL-2000M-X I can’t find the part I need. It’s the piece that has the buttons for turning on - low-high.
    • Dominique Page
      Hello Diane, thanks for reaching out. I am not familiar with that model and brand. The best would be to go back where it was purchased to see if they sell replacement parts. All the best!
      • Colleen Patterson
        I have an old electric fireplace that suddenly stopped working. It is Model# F3408C Serial #SDF3408C000602 I was told it could be the board. Do you know if that part is available to replace on this model or should I get a new insert?
        • Joseph Bodden
          Colleen: It's tough to troubleshoot something like this through an email. You did not mention the brand of fireplace you have and I did not recognize the model number. I think my best suggestion would be to call your nearest dealer and describe the problem in detail to them. My hunch is a service call would be in order to determine exactly what the problem is before making a decision on replacing the fireplace. If a replacement is in the cards, they would be able to find something that would be workable in the same space as the old unit. Or, perhaps an opportunity to relocate the fireplace to another location in the room? Good luck & hope this helps. Joe
      • Beverly
        Hello. My dimplex electric fireplace comes in but has s burning smell?? Can this be fixed?
        • Joseph Bodden
          Beverly, thank you for your question. The odor you're smelling could be dust and/or pet hair that has accumulated near the heating element. Clean it thoroughly by vacuuming, dusting and cleaning around the heating element and fan. Afterwards, if something still seems to smell and doesn't seem right, by all means DO NOT use the fireplace until it can be professionally inspected and cleaned.
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  3. John Thomson
    Do you know of any local repair shops (Torrance, CA) that could check my Zokop SF122--26A electric fireplace insert ? All I get is a EE flashing when I switch it on. I'd hate to throw away a barely used two year old fireplace.
    • Joseph Bodden
      John: I believe our dealer in Anaheim would be the closest to you. See:
  4. Rosanne
    Is there anyone that can check my electric fireplace in Richmond Ma
    • Joseph Bodden
      Rosanne: They are a ways -a-way, but the nearest WELOVEFIRE dealer to you is: Friends of The Sun 126 Hicks Avenue Bennington, VT 05201 (802) 442-5237
      • Mikel
        Hello i have an electric fire place and i have lost remote and i don't have the model number and any paper for that can you help please ?
        • Joseph Bodden
          Mikel: Thank you for your message. I hope the original remote turns up soon. But, if not a couple of thoughts: If there is an access panel, either top or bottom, a model number will likely be located there. If not, take a couple pictures of the fireplace and send it to your nearest We Love Fire dealer. They may be able to identify it or help figure out if your remote might be able to be replaced.
  5. Sue Darby
    I have an electric fireplace heater. The heating element went out. Do you have a repair place near Cleburne, Tx, south of Ft worth. Model 1811800 GRA 1500 watt Thanks
    • Joseph Bodden
      Our closest fireplace expert to you is: North Texas Chimney & Hearth 6825 Jackson Rd. Krum, TX 76249 Phone: (972) 294-8551
  6. Shiana L
    Hello. My Dimplex electric fireplace is not getting any power to the mother board, how can I get this fixed??
    • Joseph Bodden
      Hi Shiana: Sorry to hear about the trouble with your fireplace. No power to the mother board sounds like a service call would be warranted. A certified fireplace tech can diagnose and analyze what's happened and suggest solutions . . . in this case, perhaps replacing the mother board? I would suggest you call your nearest WE LOVE FIRE expert Who We Are and see about scheduling an appointment to have your unit evaluated.

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