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Can an Electric Fireplace Insert be Repaired?

Of course, electric fireplaces, stoves and inserts can be repaired! If repairs are ever needed, some can be handled by the homeowner and some should be performed by a qualified service tech.

If the remote control is not working, it’s likely time to replace the batteries! Probably the most common service call is related to dim flames or none at all, or the ember bed not glowing. The LED lights are likely burned out and need to be replaced.

If there’s power to the unit and the appliance will not come on with the switch or remote, probably one of two scenarios : The appliance has overheated and the temperature sensor has caused the thermal switch to disconnect, or the circuit board is shot and needs to be replaced.

If the flame is sputtering or there’s no heat, wiring may be loose or the flame motor or heater and fan assembly may need attention.

So, yes electrics can be repaired. A comprehensive list of replacement parts is in the owner’s manual. But honestly, most WE LOVE FIRE® dealers don’t have many service requests for repairs to electric fireplaces. Plus, buy with confidence, because there’s a full two year warranty with the electric fireplaces we sell!

Below is a list of fireplace and grill stores that service Virginia (VA)

Manassas, VA

Winston's Chimney Service
11301 Industrial Road
Manassas, VA 20109

Winston's Chimney Service LogoVisit Store Page

Mechanicsville, VA

Hearth & Home Shoppe
8151 Mechanicsville Tpk
Mechanicsville, VA 23111

Hearth & Home Shoppe LogoVisit Store Page

Roanoke, VA

Dixie Building Products Inc.
3342 Melrose Ave NW
Roanoke, VA 24017

For more information, contact your local fireplace and grill store..
Electric, Frequently Asked Questions
6 comments

Written by

Joseph G. Bodden is a Wisconsin native and is semi-retired after 40+ years in marketing, sales and technical customer service work. Over 23 of those years have been in the fireplace industry, as the Hearth Division Manager in an organization that operates two retail shops. During that time, Bodden was certified by the National Fireplace Institute in wood & gas technologies. He was also selected several times by Hearth & Home magazine as a judge for the annual VESTA awards that recognize manufacturers creativity and innovation in product design and technology. One thing that Joe particularly finds fulfilling is explaining fairly complex subjects to fireplace customers and steering them to specific products that will satisfy their objectives. There’s nothing like unsolicited positive feedback from a happy customer! Bodden continues to live in north central Wisconsin with his bride of 46 years. He enjoys the outdoors, playing guitar and spending time with their grandson and five granddaughters.

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6 Responses

  1. Diane Maher
    I have an electric fireplace. Model ADL-2000M-X I can’t find the part I need. It’s the piece that has the buttons for turning on - low-high.
    Reply
    January 8, 2023
    • Dominique Page
      Hello Diane, thanks for reaching out. I am not familiar with that model and brand. The best would be to go back where it was purchased to see if they sell replacement parts. All the best!
      Reply
      January 10, 2023
      • Colleen Patterson
        I have an old electric fireplace that suddenly stopped working. It is Model# F3408C Serial #SDF3408C000602 I was told it could be the board. Do you know if that part is available to replace on this model or should I get a new insert?
        Reply
        March 7, 2023
        • Joseph Bodden
          Colleen: It's tough to troubleshoot something like this through an email. You did not mention the brand of fireplace you have and I did not recognize the model number. I think my best suggestion would be to call your nearest dealer and describe the problem in detail to them. My hunch is a service call would be in order to determine exactly what the problem is before making a decision on replacing the fireplace. If a replacement is in the cards, they would be able to find something that would be workable in the same space as the old unit. Or, perhaps an opportunity to relocate the fireplace to another location in the room? Good luck & hope this helps. Joe
          Reply
          March 23, 2023
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    Reply
    June 27, 2023
  3. John Thomson
    Do you know of any local repair shops (Torrance, CA) that could check my Zokop SF122--26A electric fireplace insert ? All I get is a EE flashing when I switch it on. I'd hate to throw away a barely used two year old fireplace.
    Reply
    September 11, 2023
    • Joseph Bodden
      John: I believe our dealer in Anaheim would be the closest to you. See:
      Reply
      September 12, 2023

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