Can an Electric Fireplace Insert be Repaired?

Of course, electric fireplaces, stoves and inserts can be repaired! If repairs are ever needed, some can be handled by the homeowner and some should be performed by a qualified service tech.

If the remote control is not working, it’s likely time to replace the batteries! Probably the most common service call is related to dim flames or none at all, or the ember bed not glowing. The LED lights are likely burned out and need to be replaced.

If there’s power to the unit and the appliance will not come on with the switch or remote, probably one of two scenarios : The appliance has overheated and the temperature sensor has caused the thermal switch to disconnect, or the circuit board is shot and needs to be replaced.

If the flame is sputtering or there’s no heat, wiring may be loose or the flame motor or heater and fan assembly may need attention.

So, yes electrics can be repaired. A comprehensive list of replacement parts is in the owner’s manual. But honestly, most WE LOVE FIRE® dealers don’t have many service requests for repairs to electric fireplaces. Plus, buy with confidence, because there’s a full two year warranty with the electric fireplaces we sell!

Below is a list of fireplace and grill stores that service Ontario (ON)

Ajax, ON Topfire Fireplace and Barbecue Inc. 487 Westney Rd. S Ajax, ON L1S 6W8		Visit Store Page
Aurora, ON Topfire Fireplace and Barbecue Inc. 15483 Yonge St., Unit 1C Aurora, ON L4G 1P3		Visit Store Page
Belleville, ON Friendly Fires 69, Dundas East Belleville, ON K8N 1B9		Visit Store Page
Burlington, ON Barbecues Galore 3100 Harvester Road Burlington, ON L7N 3W8		Visit Store Page
Cambridge, ON Bast Home Comfort Inc. 471 Hespeler Rd. Cambridge, ON N1R 6J2		Visit Store Page
Carleton Place, ON Friendly Fires 11384 Highway 7 Carleton Place, ON K7C 3P1		Visit Store Page
Cobourg, ON Friendly Fires 70 King Street East Cobourg, ON K9A 1K9		Visit Store Page
Collingwood, ON Chantico Fireplace Gallery Inc 209784 Hwy 26 Blue Mountains, ON L9Y 0L8		Visit Store Page
Concord, ON The Fireplace Specialist 19-391 Edgeley Blvd. Concord, ON L4K 4A7
Etobicoke, ON Barbecues Galore 1470 The Queensway Etobicoke, ON M8Z 1T5		Visit Store Page
Goderich, ON Huron Fireplaces 308 Huron Rd Goderich, ON N7A 3A2
Hamilton, ON Chadwicks & Hacks 682 Fennell Avenue East Hamilton, ON L8V 1V4		Visit Store Page
Huntsville, ON The Fireplace King inc. 14 Howland Drive, Unit 1 Huntsville, ON P1H1M3
Kincardine, ON Chantico Fireplace Gallery Inc 6 Ashfield-Huron Kincardine, ON N2Z 2X3		Visit Store Page
Kingston, ON Friendly Fires 271 Dalton Ave. Kingston, ON K7K 6Z1		Visit Store Page
London, ON Porky's BBQ & Leisure 1075 Sarnia Road London, ON N6H 5J9		Visit Store Page
Markham, ON Kastle Fireplace LTD 8294 York Durham Line Markham, ON L0H 1J0		Visit Store Page
Meaford, ON Chantico Fireplace Gallery Inc 158185 7th Line Meaford, ON N4L 1W5		Visit Store Page
Mississauga, ON Ontario Hearth Fireplaces 3425 Laird Road Unit #2 Mississauga, ON L5L 5R8		Visit Store Page
Niagara Falls, ON The One Stop Fireplace Shop LTD 4332 Drummond Road Niagara Falls, ON L2E 6C3		Visit Store Page
North York, ON The Fireplace Company 2854 Dufferin St. North York, ON M6B 3S3
Oakville, ON Barbecues Galore 490 Speers Road Oakville, ON L6K 2G3		Visit Store Page
Orangeville, ON Its in the Shed 7 Little York Street Orangeville, ON L9W 1L8
Ottawa, ON Capital BBQ 12 Grenfell Crescent Ottawa, ON K2G 0G2		Visit Store Page
Pembroke, ON Performance Woodburning & Gas 204 Boundary Road East Pembroke, ON K8A 6W4
Penetanguishene, ON Home & Cottage Centre 4 Centennial Drive Penetanguishene, ON L9M 1G8		Visit Store Page
Peterborough, ON Friendly Fires 971 Highway 7 Peterborough, ON K9J 6X7		Visit Store Page
Sarnia, ON A Village Fireplace Shop Ltd. 623 Broadway St Wyoming, ON N0N1T0		Visit Store Page
Stratford, ON Tri-County Brick 320 Home st. Stratford, ON N5A 7C9		Visit Store Page
Sudbury, ON Nordic Energy Systems LTD 2324 Long Lake Road Sudbury, ON P3E 5H4		Visit Store Page
Thunder Bay, ON Bob's Woodburners & Fireplaces 803 Memorial Avenue Thunder Bay, ON P7E 3Z7		Visit Store Page
Toronto, ON Marsh's Stoves & Fireplaces 3322 Dundas Street W Toronto, ON M6P 2A4		Visit Store Page
Waterloo, ON Bast Home Comfort Inc. 12-620 Davenport Road Waterloo, ON N2V 2C2		Visit Store Page
Windsor, ON Scott's Fireplace Select, Inc. 2 North Talbot Road Maidstone, ON N0R 1K0		Visit Store Page

For more information, contact your local fireplace and grill store.

Electric, Frequently Asked Questions

December 21, 2022

Joseph Bodden

18 comments

Written by Joseph Bodden

Joseph G. Bodden is a Wisconsin native and is semi-retired after 40+ years in marketing, sales and technical customer service work. Over 28 of those years have been in the fireplace industry, many as the Hearth Division Manager in an organization that operates two retail shops. During that time, Bodden was certified by the National Fireplace Institute in wood & gas technologies. He was also selected several times by Hearth & Home magazine as a judge for the annual VESTA awards that recognize manufacturers creativity and innovation in product design and technology. One thing that Joe particularly finds fulfilling is explaining fairly complex subjects to fireplace customers and steering them to specific products that will satisfy their objectives. There’s nothing like unsolicited positive feedback from a happy customer! Bodden lives in the scenic driftless region in southwest Wisconsin with his bride of 48 years. He enjoys the outdoors, playing guitar and spending time with their grandson and five granddaughters.

View all posts by: Joseph Bodden

18 Responses

Diane Maher

I have an electric fireplace. Model ADL-2000M-X I can’t find the part I need. It’s the piece that has the buttons for turning on - low-high.

Reply

January 8, 2023
- Dominique Page
  
  Hello Diane, thanks for reaching out. I am not familiar with that model and brand. The best would be to go back where it was purchased to see if they sell replacement parts. All the best!
  
  Reply
  
  January 10, 2023
  - Colleen Patterson
    
    I have an old electric fireplace that suddenly stopped working. It is Model# F3408C Serial #SDF3408C000602 I was told it could be the board. Do you know if that part is available to replace on this model or should I get a new insert?
    
    Reply
    
    March 7, 2023
    - Joseph Bodden
      
      Colleen: It's tough to troubleshoot something like this through an email. You did not mention the brand of fireplace you have and I did not recognize the model number. I think my best suggestion would be to call your nearest dealer and describe the problem in detail to them. My hunch is a service call would be in order to determine exactly what the problem is before making a decision on replacing the fireplace. If a replacement is in the cards, they would be able to find something that would be workable in the same space as the old unit. Or, perhaps an opportunity to relocate the fireplace to another location in the room? Good luck & hope this helps. Joe
      
      Reply
      
      March 23, 2023
  - Beverly
    
    Hello. My dimplex electric fireplace comes in but has s burning smell?? Can this be fixed?
    
    Reply
    
    November 19, 2023
    - Joseph Bodden
      
      Beverly, thank you for your question. The odor you're smelling could be dust and/or pet hair that has accumulated near the heating element. Clean it thoroughly by vacuuming, dusting and cleaning around the heating element and fan. Afterwards, if something still seems to smell and doesn't seem right, by all means DO NOT use the fireplace until it can be professionally inspected and cleaned.
      
      Reply
      
      November 23, 2023
John Thomson

Do you know of any local repair shops (Torrance, CA) that could check my Zokop SF122--26A electric fireplace insert ? All I get is a EE flashing when I switch it on. I'd hate to throw away a barely used two year old fireplace.

Reply

September 11, 2023
- Joseph Bodden
  
  John: I believe our dealer in Anaheim would be the closest to you.
  
  Reply
  
  September 12, 2023
Rosanne

Is there anyone that can check my electric fireplace in Richmond Ma

Reply

November 30, 2023
- Joseph Bodden
  
  Rosanne: They are a ways -a-way, but the nearest WELOVEFIRE dealer to you is: Friends of The Sun 126 Hicks Avenue Bennington, VT 05201 (802) 442-5237
  
  Reply
  
  December 3, 2023
  - Mikel
    
    Hello i have an electric fire place and i have lost remote and i don't have the model number and any paper for that can you help please ?
    
    Reply
    
    March 10, 2024
    - Joseph Bodden
      
      Mikel: Thank you for your message. I hope the original remote turns up soon. But, if not a couple of thoughts: If there is an access panel, either top or bottom, a model number will likely be located there. If not, take a couple pictures of the fireplace and send it to your nearest We Love Fire dealer. They may be able to identify it or help figure out if your remote might be able to be replaced.
      
      Reply
      
      March 14, 2024
Sue Darby

I have an electric fireplace heater. The heating element went out. Do you have a repair place near Cleburne, Tx, south of Ft worth. Model 1811800 GRA 1500 watt Thanks

Reply

December 16, 2023
- Joseph Bodden
  
  Our closest fireplace expert to you is: North Texas Chimney & Hearth 6825 Jackson Rd. Krum, TX 76249 Phone: (972) 294-8551
  
  Reply
  
  December 18, 2023
Shiana L

Hello. My Dimplex electric fireplace is not getting any power to the mother board, how can I get this fixed??

Reply

February 8, 2024
- Joseph Bodden
  
  Hi Shiana: Sorry to hear about the trouble with your fireplace. No power to the mother board sounds like a service call would be warranted. A certified fireplace tech can diagnose and analyze what's happened and suggest solutions . . . in this case, perhaps replacing the mother board? I would suggest you call your nearest WE LOVE FIRE expert Who We Are and see about scheduling an appointment to have your unit evaluated.
  
  Reply
  
  February 12, 2024
Ed Bolton

I have a Classic Flame fireplace that's blinking E-3 and not putting heat out !!I went through all the troubleshooting examples to no avail !!I believe its the board that's faulty ! Ed

Reply

July 31, 2025
- Joseph Bodden
  
  Greetings Ed, thank you for taking a few minutes with your question. It almost sounds to me like the remote needs to be linked or paired to the fireplace and that the heating element is turned 'off'. I'm assuming you've all ready checked your Owner's Manual for a 'troubleshooting' page? However, I must admit that I am not familiar with Classic Flame fireplaces. I believe they are an overseas company. My best suggestion is to contact the dealer you bought the equipment from and see about customer service support from them.
  
  Reply
  
  August 1, 2025

Can an Electric Fireplace Insert be Repaired?

US States

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Canadian Provinces

Below is a list of fireplace and grill stores that service Ontario (ON)

Ajax, ON

Aurora, ON

Belleville, ON

Burlington, ON

Cambridge, ON

Carleton Place, ON

Cobourg, ON

Collingwood, ON

Concord, ON

Etobicoke, ON

Goderich, ON

Hamilton, ON

Huntsville, ON

Kincardine, ON

Kingston, ON

London, ON

Markham, ON

Meaford, ON

Mississauga, ON

Niagara Falls, ON

North York, ON

Oakville, ON

Orangeville, ON

Ottawa, ON

Pembroke, ON

Penetanguishene, ON

Peterborough, ON

Sarnia, ON

Stratford, ON

Sudbury, ON

Thunder Bay, ON

Toronto, ON

Waterloo, ON

Windsor, ON

Written by Joseph Bodden

18 Responses

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