Can an Electric Fireplace Insert be Repaired?

Of course, electric fireplaces, stoves and inserts can be repaired! If repairs are ever needed, some can be handled by the homeowner and some should be performed by a qualified service tech.

If the remote control is not working, it’s likely time to replace the batteries! Probably the most common service call is related to dim flames or none at all, or the ember bed not glowing. The LED lights are likely burned out and need to be replaced.

If there’s power to the unit and the appliance will not come on with the switch or remote, probably one of two scenarios : The appliance has overheated and the temperature sensor has caused the thermal switch to disconnect, or the circuit board is shot and needs to be replaced.

If the flame is sputtering or there’s no heat, wiring may be loose or the flame motor or heater and fan assembly may need attention.

So, yes electrics can be repaired. A comprehensive list of replacement parts is in the owner’s manual. But honestly, most WE LOVE FIRE® dealers don’t have many service requests for repairs to electric fireplaces. Plus, buy with confidence, because there’s a full two year warranty with the electric fireplaces we sell!

Below is a list of fireplace and grill stores that service Ontario (ON)

Ajax, ON

Topfire Fireplace and Barbecue Inc.
487 Westney Rd. S
Ajax, ON L1S 6W8

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Aurora, ON

Topfire Fireplace and Barbecue Inc.
15483 Yonge St., Unit 1C
Aurora, ON L4G 1P3

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Belleville, ON

Friendly Fires
69, Dundas East
Belleville, ON K8N 1B9

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Burlington, ON

Barbecues Galore
3100 Harvester Road
Burlington, ON L7N 3W8

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Cambridge, ON

Bast Home Comfort Inc.
471 Hespeler Rd. 
Cambridge, ON N1R 6J2

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Carleton Place, ON

Friendly Fires
11384 Highway 7
Carleton Place, ON K7C 3P1

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Cobourg, ON

Friendly Fires
70 King Street East
Cobourg, ON K9A 1K9

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Collingwood, ON

Chantico Fireplace Gallery Inc
209784 Hwy 26
Blue Mountains, ON L9Y 0L8

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Concord, ON

The Fireplace Specialist
19-391 Edgeley Blvd.
Concord, ON L4K 4A7

Etobicoke, ON

Barbecues Galore
1470 The Queensway
Etobicoke, ON M8Z 1T5

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Goderich, ON

Huron Fireplaces
308 Huron Rd
Goderich, ON N7A 3A2

Hamilton, ON

Chadwicks & Hacks
682 Fennell Avenue East
Hamilton, ON L8V 1V4

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Huntsville, ON

The Fireplace King inc.
14 Howland Drive, Unit 1
Huntsville, ON P1H1M3

Kincardine, ON

Chantico Fireplace Gallery Inc
6 Ashfield-Huron
Kincardine, ON N2Z 2X3

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Kingston, ON

Friendly Fires
271 Dalton Ave.
Kingston, ON K7K 6Z1

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London, ON

Porky's BBQ & Leisure
1075 Sarnia Road
London, ON N6H 5J9

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Markham, ON

Kastle Fireplace LTD
8294 York Durham Line
Markham, ON L0H 1J0

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Meaford, ON

Chantico Fireplace Gallery Inc
158185 7th Line
Meaford, ON N4L 1W5

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Mississauga, ON

Ontario Hearth Fireplaces
3425 Laird Road Unit #2
Mississauga, ON L5L 5R8

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Niagara Falls, ON

The One Stop Fireplace Shop LTD
4332 Drummond Road
Niagara Falls, ON L2E 6C3

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North York, ON

The Fireplace Company
2854 Dufferin St.
North York, ON M6B 3S3

Oakville, ON

Barbecues Galore
490 Speers Road
Oakville, ON L6K 2G3

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Orangeville, ON

Its in the Shed
7 Little York Street
Orangeville, ON L9W 1L8

Ottawa, ON

Capital BBQ
12 Grenfell Crescent
Ottawa, ON K2G 0G2

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Pembroke, ON

Performance Woodburning & Gas
204 Boundary Road East
Pembroke, ON K8A 6W4

Penetanguishene, ON

Home & Cottage Centre
4 Centennial Drive
Penetanguishene, ON L9M 1G8

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Peterborough, ON

Friendly Fires
971 Highway 7
Peterborough, ON K9J 6X7

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Sarnia, ON

A Village Fireplace Shop Ltd.
623 Broadway St
Wyoming, ON N0N1T0

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Stratford, ON

Tri-County Brick
320 Home st.
Stratford, ON N5A 7C9

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Sudbury, ON

Nordic Energy Systems LTD
2324 Long Lake Road
Sudbury, ON P3E 5H4

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Thunder Bay, ON

Bob's Woodburners & Fireplaces
803 Memorial Avenue
Thunder Bay, ON P7E 3Z7

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Toronto, ON

Marsh's Stoves & Fireplaces
3322 Dundas Street W
Toronto, ON M6P 2A4

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Waterloo, ON

Bast Home Comfort Inc.
12-620 Davenport Road
Waterloo, ON N2V 2C2

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Windsor, ON

Scott's Fireplace Select, Inc.
2 North Talbot Road
Maidstone, ON N0R 1K0

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For more information, contact your local fireplace and grill store.

18 Responses

  1. Diane Maher
    I have an electric fireplace. Model ADL-2000M-X I can’t find the part I need. It’s the piece that has the buttons for turning on - low-high.
    • Dominique Page
      Hello Diane, thanks for reaching out. I am not familiar with that model and brand. The best would be to go back where it was purchased to see if they sell replacement parts. All the best!
      • Colleen Patterson
        I have an old electric fireplace that suddenly stopped working. It is Model# F3408C Serial #SDF3408C000602 I was told it could be the board. Do you know if that part is available to replace on this model or should I get a new insert?
        • Joseph Bodden
          Colleen: It's tough to troubleshoot something like this through an email. You did not mention the brand of fireplace you have and I did not recognize the model number. I think my best suggestion would be to call your nearest dealer and describe the problem in detail to them. My hunch is a service call would be in order to determine exactly what the problem is before making a decision on replacing the fireplace. If a replacement is in the cards, they would be able to find something that would be workable in the same space as the old unit. Or, perhaps an opportunity to relocate the fireplace to another location in the room? Good luck & hope this helps. Joe
      • Beverly
        Hello. My dimplex electric fireplace comes in but has s burning smell?? Can this be fixed?
        • Joseph Bodden
          Beverly, thank you for your question. The odor you're smelling could be dust and/or pet hair that has accumulated near the heating element. Clean it thoroughly by vacuuming, dusting and cleaning around the heating element and fan. Afterwards, if something still seems to smell and doesn't seem right, by all means DO NOT use the fireplace until it can be professionally inspected and cleaned.
  2. John Thomson
    Do you know of any local repair shops (Torrance, CA) that could check my Zokop SF122--26A electric fireplace insert ? All I get is a EE flashing when I switch it on. I'd hate to throw away a barely used two year old fireplace.
  3. Rosanne
    Is there anyone that can check my electric fireplace in Richmond Ma
    • Joseph Bodden
      Rosanne: They are a ways -a-way, but the nearest WELOVEFIRE dealer to you is: Friends of The Sun 126 Hicks Avenue Bennington, VT 05201 (802) 442-5237
      • Mikel
        Hello i have an electric fire place and i have lost remote and i don't have the model number and any paper for that can you help please ?
        • Joseph Bodden
          Mikel: Thank you for your message. I hope the original remote turns up soon. But, if not a couple of thoughts: If there is an access panel, either top or bottom, a model number will likely be located there. If not, take a couple pictures of the fireplace and send it to your nearest We Love Fire dealer. They may be able to identify it or help figure out if your remote might be able to be replaced.
  4. Sue Darby
    I have an electric fireplace heater. The heating element went out. Do you have a repair place near Cleburne, Tx, south of Ft worth. Model 1811800 GRA 1500 watt Thanks
    • Joseph Bodden
      Our closest fireplace expert to you is: North Texas Chimney & Hearth 6825 Jackson Rd. Krum, TX 76249 Phone: (972) 294-8551
  5. Shiana L
    Hello. My Dimplex electric fireplace is not getting any power to the mother board, how can I get this fixed??
    • Joseph Bodden
      Hi Shiana: Sorry to hear about the trouble with your fireplace. No power to the mother board sounds like a service call would be warranted. A certified fireplace tech can diagnose and analyze what's happened and suggest solutions . . . in this case, perhaps replacing the mother board? I would suggest you call your nearest WE LOVE FIRE expert Who We Are and see about scheduling an appointment to have your unit evaluated.
  6. Ed Bolton
    I have a Classic Flame fireplace that's blinking E-3 and not putting heat out !!I went through all the troubleshooting examples to no avail !!I believe its the board that's faulty ! Ed
    • Joseph Bodden
      Greetings Ed, thank you for taking a few minutes with your question. It almost sounds to me like the remote needs to be linked or paired to the fireplace and that the heating element is turned 'off'. I'm assuming you've all ready checked your Owner's Manual for a 'troubleshooting' page? However, I must admit that I am not familiar with Classic Flame fireplaces. I believe they are an overseas company. My best suggestion is to contact the dealer you bought the equipment from and see about customer service support from them.

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