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Can an Electric Fireplace Insert be Repaired?

Of course, electric fireplaces, stoves and inserts can be repaired! If repairs are ever needed, some can be handled by the homeowner and some should be performed by a qualified service tech.

If the remote control is not working, it’s likely time to replace the batteries! Probably the most common service call is related to dim flames or none at all, or the ember bed not glowing. The LED lights are likely burned out and need to be replaced.

If there’s power to the unit and the appliance will not come on with the switch or remote, probably one of two scenarios : The appliance has overheated and the temperature sensor has caused the thermal switch to disconnect, or the circuit board is shot and needs to be replaced.

If the flame is sputtering or there’s no heat, wiring may be loose or the flame motor or heater and fan assembly may need attention.

So, yes electrics can be repaired. A comprehensive list of replacement parts is in the owner’s manual. But honestly, most WE LOVE FIRE® dealers don’t have many service requests for repairs to electric fireplaces. Plus, buy with confidence, because there’s a full two year warranty with the electric fireplaces we sell!

Below is a list of fireplace and grill stores that service Ohio (OH)

Erlanger, KY

TateBuilder's Supply, LLC
3511 Dixie Highway
Erlanger, KY 41018

TateBuilder's Supply, LLC LogoVisit Store Page

Columbus, OH

Blackburns Chimney Sweeps
4644 Kenny Road
Columbus, OH 43220

Columbus, OH

Aspen Fireplace & Patio
5156 Sinclair Rd.
Columbus, OH 43229

Aspen Fireplace & Patio LogoVisit Store Page

Martins Ferry, OH

Fireplace N Fixin's
1211 Zane Highway
Martins Ferry, OH 43935

North Canton, OH

Custom Fireplace Shop
5537 Whipple Ave NW
North Canton, OH 44720

Custom Fireplace Shop LogoVisit Store Page

North Ridgeville, OH

Heat Exchange Hearth & Patio Shoppe
34205 Lorain Road
North Ridgeville, OH 44039

Heat Exchange Hearth & Patio Shoppe LogoVisit Store Page

North Royalton, OH

Country Stove Co.
6669 Royalton Road
North Royalton, OH 44133

Country Stove Co. LogoVisit Store Page

Painesville, OH

American Home and Energy Products Inc.
1270 Mentor Ave
Painesville, OH 44077

St. Henry, OH

Buschur's Refrigeration, Inc.
541 N Eastern Avenue
St. Henry, OH 45883

Buschur's Refrigeration, Inc. LogoVisit Store Page
For more information, contact your local fireplace and grill store.
Electric, Frequently Asked Questions
18 comments

Written by

Joseph G. Bodden is a Wisconsin native and is semi-retired after 40+ years in marketing, sales and technical customer service work. Over 28 of those years have been in the fireplace industry, many as the Hearth Division Manager in an organization that operates two retail shops. During that time, Bodden was certified by the National Fireplace Institute in wood & gas technologies. He was also selected several times by Hearth & Home magazine as a judge for the annual VESTA awards that recognize manufacturers creativity and innovation in product design and technology. One thing that Joe particularly finds fulfilling is explaining fairly complex subjects to fireplace customers and steering them to specific products that will satisfy their objectives. There’s nothing like unsolicited positive feedback from a happy customer! Bodden lives in the scenic driftless region in southwest Wisconsin with his bride of 48 years. He enjoys the outdoors, playing guitar and spending time with their grandson and five granddaughters.

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18 Responses

  1. Diane Maher
    I have an electric fireplace. Model ADL-2000M-X I can’t find the part I need. It’s the piece that has the buttons for turning on - low-high.
    Reply
    January 8, 2023
    • Dominique Page
      Hello Diane, thanks for reaching out. I am not familiar with that model and brand. The best would be to go back where it was purchased to see if they sell replacement parts. All the best!
      Reply
      January 10, 2023
      • Colleen Patterson
        I have an old electric fireplace that suddenly stopped working. It is Model# F3408C Serial #SDF3408C000602 I was told it could be the board. Do you know if that part is available to replace on this model or should I get a new insert?
        Reply
        March 7, 2023
        • Joseph Bodden
          Colleen: It's tough to troubleshoot something like this through an email. You did not mention the brand of fireplace you have and I did not recognize the model number. I think my best suggestion would be to call your nearest dealer and describe the problem in detail to them. My hunch is a service call would be in order to determine exactly what the problem is before making a decision on replacing the fireplace. If a replacement is in the cards, they would be able to find something that would be workable in the same space as the old unit. Or, perhaps an opportunity to relocate the fireplace to another location in the room? Good luck & hope this helps. Joe
          Reply
          March 23, 2023
      • Beverly
        Hello. My dimplex electric fireplace comes in but has s burning smell?? Can this be fixed?
        Reply
        November 19, 2023
        • Joseph Bodden
          Beverly, thank you for your question. The odor you're smelling could be dust and/or pet hair that has accumulated near the heating element. Clean it thoroughly by vacuuming, dusting and cleaning around the heating element and fan. Afterwards, if something still seems to smell and doesn't seem right, by all means DO NOT use the fireplace until it can be professionally inspected and cleaned.
          Reply
          November 23, 2023
  2. John Thomson
    Do you know of any local repair shops (Torrance, CA) that could check my Zokop SF122--26A electric fireplace insert ? All I get is a EE flashing when I switch it on. I'd hate to throw away a barely used two year old fireplace.
    Reply
    September 11, 2023
  3. Rosanne
    Is there anyone that can check my electric fireplace in Richmond Ma
    Reply
    November 30, 2023
    • Joseph Bodden
      Rosanne: They are a ways -a-way, but the nearest WELOVEFIRE dealer to you is: Friends of The Sun 126 Hicks Avenue Bennington, VT 05201 (802) 442-5237
      Reply
      December 3, 2023
      • Mikel
        Hello i have an electric fire place and i have lost remote and i don't have the model number and any paper for that can you help please ?
        Reply
        March 10, 2024
        • Joseph Bodden
          Mikel: Thank you for your message. I hope the original remote turns up soon. But, if not a couple of thoughts: If there is an access panel, either top or bottom, a model number will likely be located there. If not, take a couple pictures of the fireplace and send it to your nearest We Love Fire dealer. They may be able to identify it or help figure out if your remote might be able to be replaced.
          Reply
          March 14, 2024
  4. Sue Darby
    I have an electric fireplace heater. The heating element went out. Do you have a repair place near Cleburne, Tx, south of Ft worth. Model 1811800 GRA 1500 watt Thanks
    Reply
    December 16, 2023
    • Joseph Bodden
      Our closest fireplace expert to you is: North Texas Chimney & Hearth 6825 Jackson Rd. Krum, TX 76249 Phone: (972) 294-8551
      Reply
      December 18, 2023
  5. Shiana L
    Hello. My Dimplex electric fireplace is not getting any power to the mother board, how can I get this fixed??
    Reply
    February 8, 2024
    • Joseph Bodden
      Hi Shiana: Sorry to hear about the trouble with your fireplace. No power to the mother board sounds like a service call would be warranted. A certified fireplace tech can diagnose and analyze what's happened and suggest solutions . . . in this case, perhaps replacing the mother board? I would suggest you call your nearest WE LOVE FIRE expert Who We Are and see about scheduling an appointment to have your unit evaluated.
      Reply
      February 12, 2024
  6. Ed Bolton
    I have a Classic Flame fireplace that's blinking E-3 and not putting heat out !!I went through all the troubleshooting examples to no avail !!I believe its the board that's faulty ! Ed
    Reply
    July 31, 2025
    • Joseph Bodden
      Greetings Ed, thank you for taking a few minutes with your question. It almost sounds to me like the remote needs to be linked or paired to the fireplace and that the heating element is turned 'off'. I'm assuming you've all ready checked your Owner's Manual for a 'troubleshooting' page? However, I must admit that I am not familiar with Classic Flame fireplaces. I believe they are an overseas company. My best suggestion is to contact the dealer you bought the equipment from and see about customer service support from them.
      Reply
      August 1, 2025

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